Covid-19 Updates

Your comfort and safety are our priority at Oriel Hotel


We would like to reassure you that we have taken all the necessary steps to protect both you and our colleagues, so we can deliver a safe and enjoyable stay for everyone.


Here we outline the key measures we have put in place throughout your time with us. We simply ask that you stay mindful of these important measures during your stay and if you have any specific questions, our staff will be happy to assist.


  • Online check in service – check in prior to your arrival without the need to fill in a registration form

  • Key cards sanitised prior to issue

  • Contactless checkout encouraged

  • Hand sanitiser is available in all main hotel areas and enhanced public area cleaning is in place

  • Visual guides and directional signage to help you maintain social distancing

  • All employees will wear the necessary personal protective equipment at all times relevant to their task and in line with UK Hospitality guidelines

  • All employees will have their temperature checked daily before they enter the premises




  • Where possible we will segregate corridors using one-way systems

  • We kindly ask you to wear a face mask in public corridors

  • Robust and heightened cleaning procedure in place for all public areas, and you’ll find sanitising stations available in key areas throughout the hotel

  • All our colleagues are fully trained in our new key safety measures, and will wear the necessary personal protective equipment at all times relevant to their task and in line with UK Hospitality guidelines 

  • Daily temperature check on all our team members

  • Regular deep cleaning and sanitising of public area toilets (we encourage guests to use their bedroom facilities)

  • Regular sanitising of all public areas

  • Back of house areas will have the same levels of cleaning and sanitising as our public areas




  • Hugely enhanced bedroom cleaning focusing on sanitisation with viricidal disinfectant

  • We have reduced the number of rooms per housekeeper, to ensure each room is thoroughly cleaned and disinfected

  • To minimize contact, rooms will not be cleaned during the guests’ stay

  • The option to service your bedroom is available on request only 

  • All advertising collateral has been removed from our bedrooms

  • All display cushions and throws have been removed

  • All complimentary toiletries have been removed, these are available on request

  • All complimentary tea, coffee, biscuits have removed, these are available on request



  • Continental breakfast is available and will be delivered to your room (no cooked breakfast available)

  • All condiments are now provided in sealed sachets

  • Cutlery and napkins are provided in sealed bags

  • Disposable menus used

  • Drinks are available in our Conservatory or garden area and is table service only

  • No buffets in operation. Breakfast will be delivered to your room.  

  • Enhanced kitchen cleaning measures and social distancing in our kitchen

  • External produce delivery and social distancing is managed with best practice to ensure guest and team safety



  • Currently our Spa and leisure facilities are closed

  • We will be following Government guidance as and when this is issued



  • Daily newspaper service

  • Assistance with luggage

  • Cooked breakfast

  • Lunch or evening meals

Last updated 4th August

Oriel Hotel
Upper Denbigh Road

St. Asaph

LL17 0LW

P: 01745 582 716


© 2020 Oriel Hotel. All Rights Reserved.

Oriel Hotel Ltd trading as The Oriel Country Hotel & Spa. Registered in England & Wales

Company No: 11178496. VAT No: 307297202. Registered Office: First Floor Suite, 23 Trinity Square, Llandudno, North Wales, LL30 2RH