Covid-19 Updates

Last updated 3rd December 

Your comfort and safety are our priority at Oriel Hotel

WE ARE TEMPORARILY CLOSED FROM 4TH DECEMBER 2020 UNTIL JANUARY 2021

We look forward to welcoming you back in the New Year

The Health and Leisure club will remain open

We would like to reassure you that we have taken all the necessary steps to protect both you and our colleagues, so we can deliver a safe and enjoyable stay for everyone.

 

Here we outline the key measures we have put in place throughout your time with us. We simply ask that you stay mindful of these important measures during your stay and if you have any specific questions, our staff will be happy to assist.

FACE COVERINGS

  • Face coverings are required whilst moving around the hotel and in public areas.

  • Face coverings will not be required whilst seated in the restaurant or bar. 

  • This requirement will apply to everyone aged 11 and over

 

CHECK-IN AND OUT

  • Online check in service – check in prior to your arrival without the need to fill in a registration form

  • Key cards sanitised prior to issue

  • Contactless checkout encouraged

  • Hand sanitiser is available in all main hotel areas and enhanced public area cleaning is in place

  • Visual guides and directional signage to help you maintain social distancing

  • All employees will wear the necessary personal protective equipment at all times relevant to their task and in line with UK Hospitality guidelines

  • All employees will have their temperature checked daily before they enter the premises

 

 PUBLIC AREAS

  • It is mandatory to wear a face mask in all public corridors

  • Robust and heightened cleaning procedure in place for all public areas, and you’ll find sanitising stations available in key areas throughout the hotel

  • All our colleagues are fully trained in our new key safety measures, and will wear the necessary personal protective equipment at all times relevant to their task and in line with UK Hospitality guidelines 

  • Regular deep cleaning and sanitising of public area toilets (we encourage guests to use their bedroom facilities)

  • Regular sanitising of all public areas

  • Back of house areas will have the same levels of cleaning and sanitising as our public areas

 

BEDROOMS

  • Hugely enhanced bedroom cleaning focusing on sanitisation with viricidal disinfectant

  • We have reduced the number of rooms per housekeeper, to ensure each room is thoroughly cleaned and disinfected

  • To minimize contact, rooms will not be cleaned during the guests’ stay

  • The option to service your bedroom is available on request only 

  • All advertising collateral has been removed from our bedrooms

  • All display cushions and throws have been removed

  • All complimentary toiletries have been removed, these are available on request

  • All complimentary tea, coffee, biscuits have been removed, these are available on request

 

FOOD & DRINK

  • BY LAW WE CAN ONLY SERVE ALCOHOL UNTIL 10PM.  We are unable to serve any alcohol after 10pm in any area of the hotel, including your bedroom  

  • We can only take bookings of four people maximum - this does not include children

  • We are serving a continental breakfast which must be preordered with reception. Cooked breakfast is unavailable

  • A table must be booked for breakfast

  • Breakfast dining times are Monday - Friday 7am - 9.30pm and Saturday - Sunday 8am - 10am

  • We are serving evening meals in our restaurant or room service if you would prefer, this is subject to availability

  • A table must be booked for evening meals

  • Evening dining times are Monday - Saturday 6.30pm - 8.30pm.  The restaurant is closed on Sunday evenings

  • We are not currently serving lunches

  • All condiments are now provided in sealed sachets

  • Cutlery and napkins are provided in sealed bags

  • Disposable menus used

  • Drinks are available and is table service only

  • No buffets in operation

  • Enhanced kitchen cleaning measures and social distancing in our kitchen

  • External produce delivery and social distancing is managed with best practice to ensure guest and team safety

 

LEISURE FACILITIES

  • The health and leisure facilities are reopening on Tuesday 1st December 2020

  • All hotel guests and members must book a slot ot use the pool and gym by calling Reservations/Leisure club.  You can also download our FitSense to make your own booking.  We recommend you choose your time slot for the gym and pool when booking your hotel reservation to avoid dissappointment

  • Slots are 45 minutes (including changing/shower time)

  • We reserve 15 minutes before and after your time slot to allow the leisure team to clean before the next guests arrive

  • Towels are not provided, we kindly ask that you bring your own  

  • Changing rooms are available but unfortunately our showers are out of use

  • We kidly ask hotel guests to come down to the pool in swimwear (ideally with a robe) and also shower in the room if possible to minimise the number of people in our changing rooms

  • We will be following Government guidance and social distancing measures, please be aware there will be lots of changes.

  • The sauna and coffee lounge will not be reopening.

  • We will be offering limited beauty treatments.

OTHER SERVICES WE CANNOT CURRENTLY OFFER

  • Daily newspaper service

  • Cooked breakfast

  • Evening meals - subject to availability 

  • Lunch

  • Assistance with luggage

Oriel Hotel
Upper Denbigh Road

St. Asaph
Denbighshire

LL17 0LW

P: 01745 582 716
E: reception@orielhotel.co.uk
W: www.orielhotel.co.uk

 

© 2020 Oriel Hotel. All Rights Reserved.

Oriel Hotel Ltd trading as The Oriel Country Hotel & Spa. Registered in England & Wales

Company No: 11178496. VAT No: 307297202. Registered Office: First Floor Suite, 23 Trinity Square, Llandudno, North Wales, LL30 2RH