Covid-19 Updates

Your comfort and safety are our priority at Oriel Hotel

Temporary Closure of the Hotel

We regret to inform you that the hotel is temporarily closed until 9th November.

We apologise for the inconvenience this may cause and we look forward to welcoming you back soon.

We would like to reassure you that we have taken all the necessary steps to protect both you and our colleagues, so we can deliver a safe and enjoyable stay for everyone.

 

Here we outline the key measures we have put in place throughout your time with us. We simply ask that you stay mindful of these important measures during your stay and if you have any specific questions, our staff will be happy to assist.

NEW LOCKDOWN RULES IN PLACE FOR WALES FROM 6PM ON FRIDAY 23RD OCTOBER

  • People must stay at home, except for very limited purposes, such as exercise.

  • People must not visit other households or meet people they do not live with either indoors or outdoors.

  • No gatherings will be allowed outdoors, such as halloween or fireworks or other organised activities.

  • All non-food retails, hospitality including cafes, restaurants and pubs (unless they provide take away or delivery services), hairdressers and beauticians and tourism such as hotels must close.

EXISTING RESERVATIONS BETWEEN 19TH OCTOBER AND 8TH NOVEMBER

  • If you have a bedroom booked during these dates, we will be getting in touch with you regarding your reservation

 

CALLING THE HOTEL

  • If you are staying with us from 19th October to 8th November please call the hotel between 5pm -10pm, to rearrange your booking.

FACE COVERINGS

  • Face coverings are required whilst moving around the hotel and in public areas.

  • Face coverings will not be required in the restaurant or seated in the bar. 

  • This requirement will apply to everyone aged 11 and over

 

CHECK-IN AND OUT

  • Online check in service – check in prior to your arrival without the need to fill in a registration form

  • Key cards sanitised prior to issue

  • Contactless checkout encouraged

  • Hand sanitiser is available in all main hotel areas and enhanced public area cleaning is in place

  • Visual guides and directional signage to help you maintain social distancing

  • All employees will wear the necessary personal protective equipment at all times relevant to their task and in line with UK Hospitality guidelines

  • All employees will have their temperature checked daily before they enter the premises

 

 PUBLIC AREAS

  • It is mandatory to wear a face mask in public corridors

  • Robust and heightened cleaning procedure in place for all public areas, and you’ll find sanitising stations available in key areas throughout the hotel

  • All our colleagues are fully trained in our new key safety measures, and will wear the necessary personal protective equipment at all times relevant to their task and in line with UK Hospitality guidelines 

  • Regular deep cleaning and sanitising of public area toilets (we encourage guests to use their bedroom facilities)

  • Regular sanitising of all public areas

  • Back of house areas will have the same levels of cleaning and sanitising as our public areas

 

 

BEDROOMS

  • Hugely enhanced bedroom cleaning focusing on sanitisation with viricidal disinfectant

  • We have reduced the number of rooms per housekeeper, to ensure each room is thoroughly cleaned and disinfected

  • To minimize contact, rooms will not be cleaned during the guests’ stay

  • The option to service your bedroom is available on request only 

  • All advertising collateral has been removed from our bedrooms

  • All display cushions and throws have been removed

  • All complimentary toiletries have been removed, these are available on request

  • All complimentary tea, coffee, biscuits have removed, these are available on request

 

FOOD & DRINK

  • BY LAW WE CAN ONLY SERVE ALCOHOL UNTIL 10PM.  We are unable to serve any alcohol after 10pm in any area of the hotel, including your bedroom  

  • Our restaurant is open for Continental breakfast only. No cooked breakfast is available

  • Breakfast dining times are Monday - Friday 7am - 9.30pm and Saturday - Sunday 8am - 10am

  • Restaurant tables for breakfast must be pre-booked

  • We are closed for evening meals and lunches

  • All condiments are now provided in sealed sachets

  • Cutlery and napkins are provided in sealed bags

  • Disposable menus used

  • Drinks are available and is table service only

  • No buffets in operation

  • Enhanced kitchen cleaning measures and social distancing in our kitchen

  • External produce delivery and social distancing is managed with best practice to ensure guest and team safety

 

LEISURE FACILITIES

  • The health and leisure facilities are reopening on Monday 9th November 2020.

  • This includes the swimming pool, cardio and resistance room and the spa department.

  • We will be following Government guidance and social distancing measures, please be aware there will be lots of changes.

  • The sauna and coffee lounge will not be reopening.

  • Hotel residents and members will need to prebook to use any of the facilities in health and leisure.  Details will follow in due course on how these facilities can be reserved.

  • We will be offering limited beauty treatments.

OTHER SERVICES WE CANNOT CURRENTLY OFFER

  • Daily newspaper service

  • Cooked breakfast

  • Evening meals

  • Lunch

  • Assistance with luggage

  • Health and leisure facilities

  • Beauty treatments

Last updated 19th October

Oriel Hotel
Upper Denbigh Road

St. Asaph
Denbighshire

LL17 0LW

P: 01745 582 716
E: reception@orielhotel.co.uk
W: www.orielhotel.co.uk

 

© 2020 Oriel Hotel. All Rights Reserved.

Oriel Hotel Ltd trading as The Oriel Country Hotel & Spa. Registered in England & Wales

Company No: 11178496. VAT No: 307297202. Registered Office: First Floor Suite, 23 Trinity Square, Llandudno, North Wales, LL30 2RH